Support

Write to support@macappkit.com. A real person answers, usually within one business day.

Please include the app name and version (menu bar ▸ app name ▸ About), your macOS version, and what happened.

Common questions

"macOS says the app can't be opened"

Our apps are signed and notarized by Apple. Make sure you downloaded the DMG from this website, open it, and drag the app into Applications before launching.

I lost my licence key

Your key is in the receipt e-mail from Polar. You can also find it, and manage your devices, in the customer portal linked from that e-mail.

Moving to a new Mac

In the app, open Settings ▸ Licence ▸ Remove Licence on the old Mac to free a seat, then enter the key on the new one.

Cancel or change a subscription

Use the customer portal link in your receipt e-mail. See also our refund policy.